Whether an individual is experiencing a mental health emergency or seeking non-emergency counseling, the Intake Department is the first contact to obtain services.
A referral can be made to Northeast Counseling by the individual themselves, or anyone identifying a person in need, such as: family, a friend, primary doctor, or other agency’s like Probation, or Children and Youth Services.
An evaluation will assess the type of services required based on the level of distress and need. Detailed information is obtained, and appropriate referrals are made.
NCS's Emergency Services are available 24 hours a day, seven days a week, including holidays.
A crisis intervention team is available to help determine an individual's level of need and can include evaluations within the community if indicated.
Interventions and consultations can be done by telephone with an appropriate referral by the provider.
Please call 211 or
570-455-6385 (Hazleton )
570-735-7590 (Nanticoke)
Our staff is available to address your needs and provide a recommendation for your care.
The Assertive Community Treatment (ACT) Team is a comprehensive community-based treatment for individuals with severe mental illness. Northeast Counseling Services also provides a Forensic ACT team (FACT) for those individuals that may have gotten themselves involved in the legal and criminal justice system.
The ACT team consists of a group of professionals that provide psychiatry, psychiatric nursing, therapy, peer support, employment and vocational support, housing support, crisis services and general case management needs. These services are also available to its members 24 hours per day, 7 days per week, 365 days per year.
Once a member of the team, all services are provided exclusively by the team, with little need to seek services elsewhere. These services are also provided nearly 100% in the community, meaning the entire treatment team has the ability to come to its members’ homes. Group sessions are also offered as part of the program a few days per week and transportation is provided.
If other services have not been successful for you or a loved one, the ACT team may be a great option.
Case managers assist clients in developing their own internal resources such as goals, dreams, and aspirations. They also provide clients with information about needed community resources and support them in using these services.
Maximizing both internal and external resources leads to a better quality of life for the client. The case managers and clients develop a productive partnership which is strengths-based and client-driven.
Case Management also provides a Behavioral Health Home Program (BHHP) to help clients improve physical health along with mental health. Each client meets with the BHHP Wellness Nurse to set a physical health/wellness goal. The Wellness Nurse and BCMs (health navigator) will guide the client in identifying the steps to achieving their goal and assist in monitoring progress. Clients work at their own pace to improve their overall wellness.
Community & School Based Behavioral Health services are voluntary mental health services for children and adolescents.
Our teams help youth who have serious emotional or behavioral problems that affect how they function at school, home, or in the community. The goal is to teach new ways to better manage children's feelings and behaviors. Parental involvement is crucial to success.
Services are provided as needed in the school setting, in the home, or in the community during the evening, on weekends, and throughout the summer months.
The Joint Planning team (JPT) works with at-risk youth and their families to address any ongoing mental and behavioral health issues they may be experiencing.
Through team collaboration, transference of skills, and a strength-based approach, the youth and families of our communities feel confident and accomplished in tackling their own struggles.
Luzerne-Wyoming Family Connections and the Youth Advocacy Squad are youth and family driven programs aimed to serve individuals struggling with emotional, behavioral, and mental health challenges.
LWFC and YAS partner with Northeast Counseling Services, Luzerne-Wyoming County Mental Health and Developmental Services, and Systems of Care as a way to better program development.
Input from those with lived experience help us better understand the impact of mental health issues and how to adapt to continue the most effective services.
NCS provides outpatient therapy services to adults, as well as children and adolescents in need.
Along with the therapists, we employ psychiatrists, Physician Assistants, Registered Nurses, Certified Peer Specialists, Schedulers, Receptionists, as well as Liability and Clerical Staff, all who work harmoniously to produce a strong team effort. This family of professionals encompasses a broad array of clinical expertise.
As part of the treatment delivered to the children and adolescents, we offer services in many of the schools, working collaboratively with the guidance counselors and teachers. We are also called upon to assist in those tragic situations of loss to assist students and teachers to process their grief.
Partial Hospitalization services are intensive treatment programs that provide therapy up to six hours a day, five days a week. The program is designed for adults experiencing acute psychiatric or emotional symptoms, which impair their capacity to function fully on their own.
The goal of treatment is to stabilize symptoms, promote growth, and prevent hospitalization.
Since 1998, NCS has operated a licensed 18-bed Personal Care Home to serve persons with serious mental illness.
Personal care services provided at the home include:
- Assistance with personal hygiene
- Instruction in daily living skills
- Medication monitoring and assistance
- Financial management and budgeting
- Representative payee services · Laundry services
- Meal services in accordance with residents’ nutritional requirements and preference
The Pennsylvania Student Assistance Program (SAP) is a systematic team process used to mobilize school resources to remove barriers to learning.
The primary goal of the Student Assistance Program is to help students overcome these barriers so that they may achieve, advance, and remain in school.
“Transitions” is a program for those who desire to gain back skills and activities lost due to mental health issues.
Our programs meet in group settings, giving you the chance to practice those skills you learn. We help you to be the best person you can be.
Whether you want to learn to make a hamburger, learn a trade, get your GED, make friends, learn to live within your means, or stay healthy, Transitions is the program for you.
The Warm Hand-Off program provides referral service to individuals with a substance use disorder.
Located in the emergency departments of Lehigh Valley Hospital, Hazleton, Geisinger Wyoming Valley, and Geisinger South Wilkes-Barre, the Warm Hand-Off program ensures a seamless transition from emergency medical care to specialty substance use disorder treatment.
The program is staffed by Certified Recovery Specialists that have first-hand knowledge of addiction and understand the process of recovery.